1. General rule
Once KW has been credited, a privilege granted, a subscription activated or another digital service used, the transaction is treated as fulfilled and is generally non-refundable.
You must verify the nickname, amount and offer before paying. A nickname mistake or change of mind after delivery does not by itself qualify for a refund.
2. When a refund may apply
We will review a request when a confirmed project-side technical failure prevented delivery and cannot be fixed within a reasonable time, a single order was charged twice, or an objectively verifiable payment error occurred.
A refund may also be considered where force majeure makes performance impossible, and whenever applicable law requires it.
3. Non-refundable cases
No refund is provided for used digital value, an account restriction caused by a rules breach, access lost through user action, dissatisfaction with game balance, or a purchase from an unofficial seller.
A gift delivered to the named recipient follows the same rules.
4. How to request a review
Email [email protected] as soon as possible. Include the nickname, date, amount, order identifier, a description and proof of payment without unnecessary payment details.
We may request additional information. Third-party requests and transactions that cannot be verified may be rejected.
5. Decision and payment route
After review, we will notify you of the decision. If approved, the refund is sent to the original payment route where technically possible. Timing depends on the payment platform and your bank.
With your agreement, re-crediting, corrected delivery or equivalent project compensation may be offered instead.
6. Payment disputes
Contact support before opening a dispute with a bank or payment platform; technical issues are often resolved faster. Abuse of refunds or disputes over delivered and used services may lead to payment restrictions.
This policy does not limit non-waivable consumer rights under applicable law.